Business: Customer Service
Award Type: Certificate of Accomplishment
The certificate of accomplishment in customer service provides techniques for creating positive customer relationships. Students will recall and apply significant business principles, produce work-based learning projects, and demonstrate the ability to follow oral and written instructions.The graduate of the Certificate of Accomplishment in Business: Customer Service will:
- Recall significant customer service issues, theories, and applications.
- Apply customer service principles to produce work-based learning projects .
- Demonstrate the ability to follow instructions on assignments and class activities.
Program Requirements
A total of 3 units is required for the certificate.
| Course Number | Course Title | Units |
|---|---|---|
| BUS 357 | Management: Listening | 0.5 |
| BUS 362 | Management: People Skills | 0.5 |
| BUS 363 | Management: Conflict | 0.5 |
| BUS 370 | Ethics and Integrity | 0.5 |
| BUS 377 | Managing Service Quality | 0.5 |
| BUS 394 | Managing Verbal Communication | 0.5 |
Complete all 6 courses above or
| Course Number | Course Title | Units |
|---|---|---|
| BUS 389 | Customer Service: Series | 3.0 |