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Business: Customer Service

Award Type: Certificate of Accomplishment

The certificate of accomplishment in customer service provides techniques for creating positive customer relationships. Students will recall and apply significant business principles, produce work-based learning projects, and demonstrate the ability to follow oral and written instructions.

The graduate of the Certificate of Accomplishment in Business: Customer Service will:

  • Recall significant customer service issues, theories, and applications.
  • Apply customer service principles to produce work-based learning projects .
  • Demonstrate the ability to follow instructions on assignments and class activities.

Program Requirements

A total of 3 units is required for the certificate.

Course Number Course Title Units
BUS 357 Management: Listening 0.5
BUS 362 Management: People Skills 0.5
BUS 363 Management: Conflict 0.5
BUS 370 Ethics and Integrity 0.5
BUS 377 Managing Service Quality 0.5
BUS 394 Managing Verbal Communication 0.5

Complete all 6 courses above or

Course Number Course Title Units
BUS 389 Customer Service: Series 3.0